Customers pay a small deposit (€5-20, customizable by you) when making a reservation. If they show up on time, the deposit is applied to their bill or refunded. If they don’t show or cancel within 24 hours, the deposit is automatically transferred to your restaurant account. You have full control over deposit amounts and can waive them for VIP customers.

When a customer no-shows, their deposit is automatically forfeited and transferred to your restaurant account within 24 hours. The table becomes available for walk-ins or waitlisted customers. You can also choose to add the customer to a watchlist for future bookings.

When a table becomes available (due to cancellation or no-show), the first person on the waitlist receives an instant notification via SMS, email, or push notification. They have 10 minutes to confirm their attendance. If they don’t respond, the table is automatically offered to the next person in line. Waitlisted customers can see their real-time position.

Setup is incredibly simple and takes less than 30 minutes. We provide step-by-step guidance, and our support team helps with integration. Most restaurants are fully operational within 24 hours. No technical expertise required – if you can use a smartphone, you can use RestoBook.

Absolutely! You can set different deposit amounts based on table size, time of day, special events, or customer type. For example, set higher deposits for weekend dinners, special occasions, or large groups. You can also create VIP lists where trusted customers book without deposits.

In our experience, customers understand and appreciate the deposit system because it ensures they get their reserved table. The deposits are small (typically €5-15) and are applied to their bill when they arrive. Most customers prefer this system as it guarantees their reservation and reduces wait times.

We offer two plans: Starter ($29/month for up to 200 reservations) and Professional ($49/month for unlimited reservations). Both include deposit management, waitlist features, customer notifications, analytics dashboard, and customer support. No setup fees or hidden costs. Try it free for 30 days.

Yes! RestoBook integrates with most major POS systems and restaurant management platforms. This ensures seamless operations and automatic synchronization of reservations, payments, and customer data. Our technical team handles the integration process for you.

We offer comprehensive support including email support for all plans, phone support for Professional plan customers, video tutorials, detailed documentation, and live chat during business hours. Our average response time is under 2 hours, and we’re committed to your success.

Absolutely! You have complete control over the deposit system. You can disable it entirely, enable it only for specific times or table sizes, or adjust amounts anytime through your dashboard. Many restaurants start with deposits enabled and then customize based on their experience.